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Customer Engagement Executive

Customer Engagement Specialist

📍 Antrim | 💼 Hybrid Working Available
💰 Salary up to £28,000 per annum
⏰ Hours: Monday – Friday, 9:00am – 5:30pm

We are delighted to be working with a well-established and forward-thinking company based in Antrim, who are seeking a Customer Engagement Specialist to join their growing team.

In this role, you will be the primary point of contact for customers.  You’ll play a key role in building strong customer relationships that drive satisfaction, loyalty, and long-term retention, while working closely with Sales, Marketing, and Support teams to deliver a seamless customer experience.

Key Responsibilities

Administrative Support

  • Provide ongoing administrative support to the Sales Team and customers
  • Act as the first point of contact for customer queries and support
  • Answer and appropriately forward incoming calls
  • Manage workloads efficiently and ensure timely progression through to invoicing

Engagement Strategy & Analysis

  • Design and implement effective communication plans and personalised customer touchpoints
  • Track customer engagement behaviour and produce reports to identify trends and insights
  • Customer Interaction & Support
  •  Engage proactively with customers: address inquiries, resolve issues, and escalate as necessary.
  • Provide technical and product support, guiding users and troubleshooting problems. Relationship Building and Retention
  •  Develop positive rapport and advocate for customers internally.
  •  Implement strategies for customer retention, loyalty programs, upsell/cross-sell initiatives. Engagement Strategy & Analysis o Design and implement

The Ideal Candidate Will Have

  • 1-3 years of experience in a customer engagement role, administrative, or customer service role.
  • Experience with line of business applications and invoicing.
  • Background in SaaS, e-commerce, or technical environments.
  • Familiarity with data reporting tools, e-commerce platforms, and proficiency in Microsoft Office.

 


Location: Antrim | Salary: £27000 - £28000 per | Job type: | Posted: 01/01/2026

Vacancy Expired