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Client Relationship Manager

Client Relationship Manager
Location:  Belfast
Salary:  £30k- £35k
Employment Type: Permanent

Are you a proactive and customer-focused professional with a passion for property management? Do you thrive on building meaningful client relationships and delivering exceptional service?

The Role:
As a Client Relationship Manager, you will take full ownership of a property portfolio, ensuring seamless day-to-day management while delivering outstanding service. Your goal is to not only meet but exceed client expectations, while driving business growth.

Key Responsibilities:

  • Portfolio Management: Oversee the day-to-day management of client properties, ensuring customer needs are met and exceeded.
  • Customer Excellence: Proactively resolve customer issues and provide clear, concise, and accurate communication.
  • Client Engagement: Personally introduce yourself to new proprietors, clarify services offered, and set realistic expectations.
  • Financial Oversight: Formulate, implement, and manage budgets for each development. Liaise with colleagues to maintain cash flow and timely task completion.
  • Compliance & Standards: Ensure adherence to legal obligations, company policies, and Health & Safety regulations.
  • AGM & Meetings: Attend AGMs and other client meetings, proactively engaging with Management Company Officers and shareholders.
  • Contractor Management: Raise and manage job orders, negotiate rates, and ensure contractor compliance with company standards and insurance requirements.
  • Record Keeping: Maintain accurate and up-to-date development records, including meeting minutes, site inspections, and customer correspondence.
  • System Optimization: Maximize the use of business systems to ensure accurate billing, record management, and communication.

 

 What We’re Looking For:

  • Proven experience in property management or client relationship management.
  • Strong financial acumen with experience in budget management.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple projects while maintaining exceptional attention to detail.
  • Familiarity with HSE regulations and legal governance in property management.
  • Proficient in MS Office and property management software.

What We Offer:

  • A collaborative and supportive work environment.
  • Opportunity to make a real difference in clients' lives.
  • Professional growth and development opportunities.

 

 


Location: Belfast | Salary: 30000 - 35000 per year | Job type: Permanent | Posted: 16/04/2025

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